FAQ
What are your hours of operation?
We are open 9:30am to 5pm Monday to Friday and 10am to 3pm on Saturdays.
Do you have a delivery option?
Yes, we offer delivery, set up, pack down and pick up at very competitive prices. Costs will vary depending on each individual order and factor in location, items hired and delivery and pick up times.
What is the hire period?
The prices shown on our website are for a 48 hour hire period. Items hired outside these times will incur additional fees.
When is payment due?
An initial deposit is due in order to secure in your booking. This amount will depend on items hired. Payment to the balance of your invoice is payable 72 hours prior to your event date via bank transfer or in-store payment. Alternatively, a cash upon delivery option is also available.
What is your refund/cancellation policy?
If your booking is cancelled more than 28 days from your event date, Everything Events Illawarra will provide a full refund to hire items minus 30% of deposits paid.
If your booking is cancelled less than 28 days from your event date, a fee of 50% of the hire costs and deposits made will be payable to Everything Events Illawarra.
Is there a bond hire fee?
As part of your hire arrangement, a refundable security bond is payable on all hire items. This bond will be fully refunded to you once items are collected should they be in the same condition in which you hired them.
I am ready to order! How do I request a quote?
It's easy! Once you have decided on items you would like to hire, simply go to our Contacts page and fill in our form. Alternatively you can email us at info@everythingeventsillawarra.com.au. We will endeavour to get back to you within 48 hours.